Accessibility Statement for Waste Removals
We are committed to ensuring that our waste removal services and our online information are accessible to the widest possible audience. This Accessibility Statement explains the steps we take to support customers with different needs, the standards we aim to meet, and how you can contact us with accessibility questions or requests.
Our Accessibility Commitment
Our goal is to make it as straightforward as possible for everyone to arrange and manage waste removals, including customers with disabilities and those using assistive technology. We regularly review our website, customer communications, and service information to remove barriers and improve clarity, especially for users looking for accessible waste removals in their local area.
Accessibility is an ongoing process. We understand that needs can change over time, and we are committed to continuous improvement. When we introduce new features or content related to waste collections, bulky waste, and commercial waste removals, accessibility is a core part of our planning and testing.
Standards and Guidelines
We aim to align our website and online tools with the Web Content Accessibility Guidelines, WCAG 2.1 Level AA. These guidelines cover areas such as text readability, visual contrast, keyboard navigation, interactive controls, and support for assistive technologies. While not every part of our service may yet be fully compliant, we are working to resolve any remaining issues and to maintain a high standard of accessibility as we update our content.
Screen Reader Support
Our website is designed to be compatible with modern screen readers. We use meaningful headings, clear page titles, descriptive text for icons or functional images, and logical reading order so that people who rely on audio feedback can understand and manage waste removal bookings, service changes, and collection updates.
Form fields and interactive elements are labelled to help screen reader users complete actions such as requesting a waste collection, updating contact details, or asking about accessible waste removal options in their area. We review new features to reduce ambiguity and avoid unexpected behaviour for assistive technology users.
Keyboard Navigation
All key functions on the website are designed to be accessible using a keyboard alone, without the need for a mouse or touch screen. You can move through navigation menus, buttons, and forms using standard keyboard controls such as the Tab, Enter, and arrow keys.
We work to ensure that focus indicators are visible, so you can clearly see which element is selected when moving through the site. Interactive components, including booking forms and contact areas for waste removals, are designed so they can be reached and activated using only the keyboard.
Text Readability and Visual Design
We aim to use plain, clear language to describe our waste removal services, pricing information, and service conditions. Content is structured with headings and paragraphs to support users who find long sections of text difficult to read. We avoid relying on colour alone to convey important information and use a colour contrast ratio intended to meet WCAG 2.1 AA guidelines.
Ongoing Improvements
We understand that accessibility is not a one-time project. As we add new information about collection schedules, service changes, and accessible waste removals, we test content to reduce barriers for users with different needs. We welcome feedback that helps us identify specific issues and practical improvements.
Contact for Accessibility Requests
If you experience any difficulty using our website, accessing information about our waste removals, or arranging a service due to an accessibility issue, please contact us. Tell us what you were trying to do, what went wrong, and the technology or device you were using. This information helps us investigate the issue and respond in a way that works for you.
You can contact our customer support team by phone, by email, or by post to request information in a different format, ask for assistance with booking a waste removal, or raise any accessibility concern. We will review your request and aim to provide a suitable response as quickly as possible.
